At Vautsy, your satisfaction is our priority. If you’re not happy with your purchase, we offer a 15-day return and money-back guarantee.
1. Eligibility for Returns
To be eligible for a return, the item must:
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Be returned within 15 days of the delivery date
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Be in the same condition you received it – unopened, unused, and in its original packaging (if applicable)
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Include proof of purchase (order ID or confirmation email)
Please note: Items that are damaged due to misuse or returned after 15 days may not be eligible for a refund.
2. How to Request a Return
To start a return, please contact us at Support@vautsy.com with the following information:
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Order number
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Reason for return
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Photos of the item (if damaged or incorrect)
Once approved, we’ll send you return instructions, including the return address. Buyers are responsible for return shipping costs unless the item arrived damaged or was incorrect.
3. Refund Process
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed within 1-2 business days via the same crypto method used for payment.
Please note that blockchain transaction fees may apply and are non-refundable.
4. Non-Returnable Items
The following are not eligible for return or refund:
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Digital items or downloadable content
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Mystery boxes (unless damaged or missing items)
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Items sold “as-is” or marked final sale
5. Issues or Questions?
If your order arrives damaged, incorrect, or you have any other concerns, don’t hesitate to reach out at Support@vautsy.com – we’re here to help.